This Privacy Policy applies to all personal information collected by Reliance Solar Services pty LTD
via the website located at Reliancesolar.co.
- What is “personal information”?
(a) The Privacy Act 1988 (Cth) currently defines “personal information” as meaning
information or an opinion about an identified individual or an individual who is reasonably
identifiable:
(I) whether the information or opinion is true or not; and
(I) whether the information or opinion is recorded in a material form or not.
(b) If the information does not disclose your identity or enable your identity to be ascertained,
it will in most cases not be classified as “personal information” and will not be subject to
this privacy policy.
2. What information do we collect?
(a) The kind of personal information that we collect from you will depend on how you use the
website. The personal information which we collect and hold about you may include:
name, phone number, address, email.
3. How we collect your personal information
(a) We may collect personal information from you whenever you input such information into
the website.
(b) We also collect cookies from your computer which enable us to tell when you use the
website and also to help customise your website experience. As a general rule, however, it
is not possible to identify you personally from our use of cookies.
4. Purpose of collection
(a) The purpose for which we collect personal information is to provide you with the best
service experience possible on the website.
(b) We customarily disclose personal information only to our service providers who assist us in
operating the website. Your personal information may also be exposed from time to time to
maintenance and support personnel acting in the normal course of their duties.
(C) By using our website, you consent to the receipt of direct märketing material. We will only
use your personal information for this purpose if we have collected such information direct
from you, and if it is material of a type which you would reasonably expect to receive from
use. We do not use sensitive personal information in direct marketing activity.
marketing material will include a simple means by which you can request not to receive
further communications of this nature.
5. Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold
about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct
inaccurate personal information subject to certain exceptions. If you would like to obtain such
access, please contact us as set out below.
6. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal
information, please contact us as set out below. All complaints will be considered by Reliance
Solar and we may seek further information from you to clarify your concerns. If we agree that
your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify
the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of
the Australian Information Commissioner.
7. Overseas transfer
Your personal information will not be disclosed to recipients outside Australia unless you
expressly request us to do so. If you request us to transfer your personal information to an
overseas recipient, the overseas recipient will not be required to comply with the Australian
Privacy Principles and we will not be liable for :
ay mishandling of your information in such
circumstances.
8.How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: [email protected]
Company’s Terms and Conditions
Solar PV Sale and Installation Agreement
Terms and Conditions
- Introduction
Who does this agreement apply to?
1.1 This agreement is between:
(a) Reliance Solar Services PTY LTD 72 641 265 312 referred to as “we”
or “us”; and
(b) the customer named in the Quote, referred to as “you”.
What is this agreement made up of?
1.2 This agreement is made up of:
(a) these Terms and Conditions; and
(b) the Quote attached to these Terms and Conditions.
What does this agreement cover?
1.3 The agreement covers:
(a)
your purchase from us of the solar photovoltaic system and other equipment, referred to as the
“System” and described in the Full Text Design attached to this agreement; and
(B)
delivery and installation of the System at your Premises.
When does this agreement start and end?
1.4 This agreement starts when you accept our offer set out in the Quote, which you can do by:
(a) signing and posting or delivering the Quote to our address as set out in the Quote;
(b) signing, scanning and emailing the Quote to our email address as set out in the Quote; or
(c) accepting the offer over the telephone, by calling our telephone number as set out in the Quote
(in which case we will send you a full copy of this agreement, by post or email, within one week
after your acceptance).
1.5 However, your purchase of the System will not become final until all of the following conditions have
been satisfied:
(a) you have paid us the Deposit; and
(b) your electricity distributor (the company that actually delivers electricity to the Premises) has
granted Grid Connection Approval.
1.6 This agreement ends when we have finished installing and commissioning the System, unless we or you
end it earlier in accordance with its terms.
1.7 If we have delivered and installed the System, then after the agreement ends the guarantees and
related terms in clause 11 will continue for the Guarantee Period.
Capitalised terms have special definitions
1.9 Capitalised terms used in the agreement have the meanings given to them in clause 16. - Sale of the System
2.1 Provided the conditions in clause 1.5 have been satisfied, we agree to sell, and you agree to purchase,
the System on the terms of this agreement. - Payment
Payment of the Deposit
3.1 You must pay us the Deposit at the same time as you accept our offer set out in the Quote.
Payment of the Balance
3.2 You must pay us the Balance at the same time as we deliver the System to the Premises.
3.3 Title in the System passes to you on payment of the Balance, provided you have already paid the
Deposit and all other amounts you owe us.
Payment methods
3.4 Payments under this agreement can be made by bank cheque, money order, cash, debit card, credit
card or direct deposit.
When payment is taken to be made
3.5 You will be taken to have made payment on the date on which we receive your payment as cleared
funds in our bank account. - Refunds
4.1 If you have paid us money under this agreement, but the agreement ends for any of the following
reasons before we install the System at your Premises, then when the agreement ends we will promptly
refund all of the money you have paid:
(a) if we have not delivered and installed the System at the Premises within 4 weeks after the
original Target Date, and you choose to end the agreement under clause 7.7;
(b) if we give you notice of a price increase under clause 5, and you choose to end the agreement
in accordance with clause 5.3 rather than accept the price increase; or
(c) Grid Connection Approval is refused.
(d) If any of the equipment quoted is unattainable and you do not agree to equipment of a similar
quality to be substituted - Price increases
5.1 Subject to clause 5.2, we can increase the price of:
(a) the System or any part of it;
(b) the installation of the System; or
(c) any other item specified in the Quote,
to cover any new or increased cost in selling and installing the System under this agreement.
5.2 We can only increase prices under clause 5.1 if:
(a) it is reasonable to do so;
(b) we are not prohibited by law from doing so; and
(c) we give you written notice of the increase at least one week before the Target Date set out in
the Quote, or, if we have notified you of a new Target Date under clause 7.6, that new Target
Date.
5.3 If we give you notice of a price increase and you prefer to end this agreement rather than accept the
price increase, you can end the agreement in accordance with clause 5.4 and, if you do, we will give you
any refund required under clause 4.1(b).
5.4 You can end this agreement under clause 5.3 by:
(a) calling us on our telephone number as set out in the Quote; or
(b) giving us written notice of this, by post or email,
before the Target Date set out in the Quote, or, if we have notified you of a new Target Date under
clause 7.6, that new Target Date.
5.5 If we send you notice of a price increase and you do not end this agreement under clause 5.3 by the
relevant date, you will be taken to have agreed to the price increase. - Approvals
Grid Connection Approval
6.1 We will apply for Grid Connection Approval on your behalf. In doing this, we will:
(a) make the application as soon as possible.
(b) keep you updated on the progress of the application.
(c) respond, within a reasonable timeframe, to any information or other requests from the
distributor; and
(d) promptly give you notice of the outcome of the application.
6.2 Your purchase of the System is subject to Grid Connection Approval being granted.
6.3 If Grid Connection Approval is refused, then this agreement will end, and we will give you any refund
required under clause 4.1(c).
Other approvals
6.4 You are responsible for applying for and obtaining any other approvals, permits or consents required in
respect of the installation of the System at the Premises.
6.5 You must apply for these approvals, permits and consents as soon as possible.
6.6 The sale and installation of the System, and your and our other obligations under this agreement, are
not dependent on and will not be affected by whether and when you obtain these approvals, permits and
consents. - Delivery and installation
Delivery
7.1 Provided the conditions in clause 1.5 have been satisfied, we must, or must procure, the delivery of the
System to the Premises.
7.2 The risk of loss or theft of, or damage to, the System passes to you on delivery of the System to the
Premises.
Installation
7.3 Provided you have paid the Balance, we must install, or must procure the installation of, the System at
the Premises, in accordance with the Full System Design.
Target Date
7.4 We will use reasonable endeavours to deliver and install the System at the Premises on the Target
Date.
7.5 You agree, however, that:
(a) the Target Date is only a target and not a strict deadline; and
(b) we will not be liable to you if we fail to deliver and install the System at the Premises by the
Target Date.
7.6 We will notify you if we do not think we can deliver and install the System at the Premises by the Target
Date, and give you a new Target Date.
7.7 If we have not delivered and installed the System at the Premises within 4 weeks after the original
Target Date, you can end this agreement and, if you do, we will give you any refund required under
clause 4.1(a).
Installation requirements
7.8 We (if we install the System) or our contractor (if we procure a contractor to install the System) must:
(a) be a CEC-Accredited Installer; and
(b) install the System in accordance with the Clean Energy Council Design and Install Guidelines
and all other requirements applicable to CEC-Accredited Installers.
7.9 After installation of the System, we will give you any certificate or similar document regarding the
electrical safety of the System which is required by law.
7.10 We will take every reasonable precaution in installing the System at the Premises. However, we will not
be liable in respect of:
(a) the structural integrity of the roof.
(b) the roof’s ability to carry the weight of the System.
(c) any effect installation of the System has on any roof manufacturer’s warranty; or
(d) any damage to the roof or Premises which is not due to our negligence or breach of this
agreement. - Accessing the Premises
8.1 You grant us permission to enter and remain at the Premises, and to have our contractors enter and
remain at the Premises, to:
(a) conduct one or more site inspections, if we think this is necessary; and
(b) deliver and install the System,
at any reasonable time, provided we give you at least 3 Business Days’ notice of the proposed access
time.
8.2 You or your representative must be present at the Premises for any site inspection and for the delivery
and installation of the System.
8.3 You must:
(a) ensure we and our contractors have convenient and safe access to all parts of the Premises
necessary to conduct any required site inspections or to deliver and install the System.
(b) not hinder or obstruct this access; and
(c) ensure the Premises, including its roof, supporting structures and electrical wiring, are sound
and able to accommodate installation of the System. - System maintenance
9.1 We must provide you with the Maintenance Documents.
9.2 It is your responsibility to maintain the System in accordance with these documents. - System performance and STCs
Site-Specific Performance Estimate
10.1 We have calculated the Site-Specific Performance Estimate for the System and your Premises in
accordance with the CEC System Design Guidelines.
STC Incentive
10.2 We have calculated the STC Incentive based on:
(a) the maximum quantity of STCs that can be created in respect of the System under law, taking
into account the Site-Specific Performance Estimate; and
(b) the monetary value of that quantity of STCs,
and deducted the STC Incentive from the System Price.
Assignment of STCs to us
10.3 You hereby assign to us all of your existing and future rights, title and interest in and to all STCs created
or able to be created in respect of the System.
10.4 You must do anything we reasonably request of you for the purpose of perfecting, confirming or
evidencing this assignment, including providing information and executing documents.
10.5 You warrant to us, when you accept the offer set out in the Quote and again on installation of the
System, that you have not previously created, or assigned the right to create, any STCs in respect of the
System or any other solar photovoltaic generating unit at the Premises.
Charging you the STC Incentive
10.6 If you do anything that:
(a) obstructs or avoids the assignment under clause 10.3;
(b) reduces the maximum quantity of STCs that can be created in respect of the System; or
(c) renders the System ineligible for the creation of STCs,
then we can increase the Total Price by the amount of the STC Incentive, and you must pay us the STC
Incentive within 10 Business Days of us invoicing you for it.
10.7 Clause 5 does not apply to any increase of the Total Price increases under clause 10.6, and you cannot
end the agreement as a result of a price increase, or refuse to accept it. - System guarantees
11.1 Subject to clause 11.2, we guarantee:
(a) our workmanship, and the workmanship of our contractors, in installing the System; and
(b) the operation and performance of the System,
will be free from fault or defect for a period of 5 years commencing on the date the System is installed
(Guarantee Period), and we will repair any such default or defect notified to us within the Guarantee
Period, including by replacing all or part of the System where necessary, within a reasonable timeframe
at no cost to you.
11.2 The guarantee in clause 11.1 will not apply where:
(a) the fault or defect is not notified to us within the Guarantee Period; or
(b) the fault or defect is a result of:
(i) something done by you or someone else, and not us or our contractors; or
(ii) something beyond human control that occurred after installation, e.g., an extreme
weather event;
(iii) the System being misused, abused, neglected or damaged after installation.
(iv) the System being maintained other than in accordance with the Maintenance
Documents; or
(v) the System being repaired, modified, reinstalled, or repositioned by anyone other than
a service technician approved by us in writing.
11.3 The guarantee in clause 11.1 is additional to any other guarantee or warranty you may have:
(a) from the manufacturer of the System; or
(b) under any applicable law, including the Australian Consumer Law,
although these other guarantees and warranties may not cover labour costs, travel costs and delivery
costs arising from a claim under these other guarantees and warranties. We will notify you if this is the
case, and tell you the costs payable. The costs will be payable in advance.
11.4 During the Guarantee Period, we will provide reasonable assistance to you in making any guarantee or
warranty claim against the manufacturer of the System, including by acting as your liaison with the
manufacturer. - Complaints
Making a complaint
12.1 If you have a complaint relating to the System, its installation or this agreement generally, you can make
a complaint to us by:
(a) calling us on our telephone number as set out in the Quote; or
(b) giving us written notice of this, by post or email.
12.2 We will handle your complaint in accordance with our standard complaints procedures. If we have
volunteered to be bound by the CEC Solar Retailer Code of Conduct, then these procedures will comply
with that Code, and with the Australian Standard on Complaints Handling AS ISO 10002-2006.
If you are still not satisfied
12.3 If you are not satisfied with the outcome of your complaint, you can refer the complaint to with the
relevant Fair Trading or Consumer Affairs office in your state or territory, as follows:
ACT: Office of Regulatory Services
Phone: (02) 6207 3000
NSW: Fair Trading
Phone: 13 32 20
NT: Consumer Affairs
Phone: 1800 019 319
Qld: Office of Fair Trading
Phone: 13 74 68
SA: Consumer and Business Services
Phone: 13 18 82
Tas: Consumer Affairs and Fair Trading
Phone: 1300 654 499
Vic: Consumer Affairs
Phone: 1300 558 181
WA: Consumer Protection
Phone: 1300 304 054 - Privacy
13.1 We will comply with all relevant privacy legislation in relation to your personal information.
13.2 If you have any questions in relation to privacy, you can contact us by:
(a) calling us on our telephone number as set out in the Quote; or
(b) giving us written notice of this, by post or email. - What happens if you fail to perform this agreement
14.1 If you:
(a) fail to pay any amount when due; or
(b) fail to perform your obligations in clause 8,
then we may suspend our performance of this agreement with immediate effect, and will give you a
notice asking you to make the required payment or perform the required obligation.
14.2 If you fail to make the required payment or perform the required obligation within one week after the date
of our notice, then we may end this agreement immediately by notice to you.
14.3 If we end this agreement under clause 14.2, you must pay us any costs we incur as a result of ending
the agreement, and any costs we have already incurred in respect of the delivery or installation of the
System. - GST
15.1 All amounts specified in the Quote are inclusive of GST. - General
Notices
16.1 Any notice under this agreement must be in writing and signed by the sender or by an authorised
representative of the sender and sent to or left at the address of the addressee in the Schedule or, if the
addressee has previously notified the sender in writing of an alternative address for notices, that
alternative address.
16.2 If the delivery or receipt of a notice occurs on a day which is not a Business Day or at a time after 5.00
pm in the place of receipt, it is regarded as having been received at 9.00am on the following Business
Day.
Assignment and novation of the agreement
16.3 Neither party can assign its rights or novate its obligations under this agreement without the other party’s
prior written consent, not to be unreasonably withheld or delayed.
Sub-contracting
16.4 We may sub-contract any of our obligations under this agreement to a third party, provided that:
(a) if we sub-contract any obligations:
(i) we will ensure the relevant sub-contractor is suitable and performs all sub-contracted
obligations in accordance with the requirements of this agreement;
(ii) we will continue to be liable to you for the performance of our obligations under this
agreement, even though we have sub-contracted one or more of those obligations;
and
(iii) we will be liable to you for the acts and omissions of our sub-contractors, as if these
acts and omissions were our own; and
(b) our obligations in relation to the design or installation of the System can only be sub-contracted
to a CEC-Accredited Installer.
Amendment of the agreement
16.5 This Agreement can only be amended in writing signed by both parties.
Waivers
16.6 A waiver in connection with this agreement is not valid or binding on the party granting that waiver
unless made in writing by that party.
Severance
16.7 Any term of this agreement which is or becomes invalid or unenforceable does not render the other
terms of the agreement invalid or unenforceable.
Governing law of the agreement and submission to jurisdiction
16.8 The laws of the State or Territory in which the Premises are located govern this agreement, and each
party irrevocably submits to the non-exclusive jurisdiction of courts with jurisdiction there. - Meaning of capitalised terms in this agreement
Australian Consumer Law means the Australian Consumer Law as set out in Schedule 2 to the
Competition and Consumer Act 2010 (Cth).
Balance means the amount specified as such in the Quote, subject to any adjustment of this amount in
accordance with clause 5.1 or 10.6.
Business Day means a day which is not a Saturday, Sunday or public holiday in the State or Territory in
which the Premises are located.
CEC-Accredited Installer means an installer of solar photovoltaic systems accredited in this capacity
by the Clean Energy Council under the Clean Energy Council Code of Conduct and Accreditation Terms
and Conditions.
CEC System Design Guidelines means the Clean Energy Council System Design Guidelines for
Accredited Designers.
Deposit means the amount specified as such in the Quote, subject to any adjustment of this amount in
accordance with clause 5.1 or 10.6.
Full System Design includes the System design and specifications, proposed roof plan, System
orientation and tilt, expected efficiency and the Site-Specific Performance Estimate calculations, as set
out in Attachment 1.
Grid Connection Approval means approval from your electricity distributor for the connection of the
System to the electricity grid at the Premises.
GST has the meaning given in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Guarantee Period has the meaning given to it in clause 11.1
Maintenance Documents means the System maintenance documents listed in Attachment 2 to this
agreement.
Premises mean the premises at the address specified in the Quote.
Privacy Act means the Privacy Act 1988 (Cth).
Quote means the document titled as such which forms part of this agreement and is attached to the
Terms and Conditions.
Site-Specific Performance Estimate means our site-specific estimate of the average daily energy yield
of the System for each month, in kWh, as set out in the Full System Design.
STC means a small-scale technology certificate created under the Renewable Energy (Electricity) Act
2000 (Cth).
STC Incentive means the amount specified as such in the Quote.
System means the solar photovoltaic system and other equipment we are to deliver and install at the
Premises under this agreement, as described in the Full System Design.
System Price means the amount specified as such in the Quote.
Target Date means the date specified as such in the Quote, subject to any variation of that date in
accordance with clause 7.6.
Total Price means the amount specified as such in the Quote.
Attachment 1: Full System Design
[insert]
Attachment 2: Maintenance Documents
Document Provided
List of equipment making up the System ☐
Warranty information ☐
Equipment manual ☐
Equipment handbook ☐
Array frame engineering certificate ☐
Agreement revised in July 2021 with an additional clause as per NSW FT.
Quality of installation
7.11 All work done under this agreement will comply with:
(a) the Building Code of Australia (to the extent required under the Environmental Planning and Assessment Act
1979, including any regulation or
other instrument made under that Act); and
(b) all other relevant codes, standards and specifications that the work is required to comply with under any law;
and
(c) the conditions of any relevant development consent or complying development certificate.
7.12 Despite clause 7.11, this agreement may limit our liability or the liability of our contractor (if we procure a contractor
to install the System) for a
failure to comply with clause 7.11 if the failure relates solely to:
(a) a design or specification prepared by or on behalf of you (but not by or on behalf of us or our contractor); or
(b) a design or specification required by you, if we or our contractor have advised you in writing that the design
or specification contravenes clause
7.11
General conditions of contract
It is agreed, subject to this and the other clauses of this contract, that:
(a) the contractor will: • comply with the statutory warranties in section 18B of
the Home Building Act 1989 and complete the work in accordance with the requirements of this contract; and • comply
with all relevant Australian
Standards, laws and the requirements of the relevant local council and all statutory authorities with respect to
the work. (b) the owner will pay the
contract price in the manner specified in this contract.